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Customer Support


Context Help

If you get lost inside our Control Panel, the first step you should take is to click the Help button, which is present on each and every page. A popup will open. It contains exhaustive info about all the actions that you can perform on that particular page. Each pop-up window shows up on the same page so that you can quickly return to your work.

Video Tutorials

We have a huge assortment of instructional video clips demonstrating how to use our web hosting Control Panel. They're intended for those of you who would like to see how things are getting done instead of just reading articles. In this way, everyone can quickly become familiar with our Control Panel by merely watching our step-by-step educational videos.

F.A.Q.

If you can't find the solution you need, have a glance at our comprehensive FAQ database, which includes questions asked by real clients and provides practical solutions. We periodically update our Frequently Asked Questions section with new entries in an attempt to cover all the new additions and innovations associated with our web hosting platform.

Ticketing System

If you still can't find the answer you searching for in the FAQ database either, you can get in touch with our great team of customer support engineers available 24/7/365 and ready to assist you with any problem. Each trouble ticket you open will be replied to in less than one hour (the average response time is approximately twenty mins), so you will never have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
IT Phone: +39413020367
AU Phone: +61-2-8417-2372
OUR ID: 274766

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com


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